Me and a Tree Skincare | Return Policy Order Delivery

  • Deliveries to residential areas (private homes) are covered and insured. 
  • Packages under $99 come with insurance and delivery confirmation. Packages over $100 come with insurance and delivery confirmation. If a package has been signed for at your residential address, you are responsible. If you desire signature confirmation please put that in the note before checking out. but please understand that if you are not hime, you will need to go to the post office and pick up. If package gets sent back due to you not picking up within allotted time for your post office you will be charged a re-shipping fee to resend package to you once package is returned back to us. We ship and provide you with everything you need to locate a missing package through your local postal facility. We provide this link (quick video on how to file a claim) as a courtesy to you and this link (file a claim online) as well, to make it easier to call, or file and give your tracking information and locate your package through the USPS.  We add "delivery confirmation" on all orders over $100 so that you are covered by USPS insurance and/or replacement. Orders that are not received must be followed up through the USPS using 1-800-ASK-USPS. If you need to file a claim use the link below (as a courtesy we provided a link) to USPS FILE A CLAIM ONLINE through web page https://www.usps.com/help/missing-mail.htm. If this link becomes broken please search "filing a claim for USPS" online. We strongly recommend mailing items to trusted and safe residential areas as well as making sure people are at home to receive your packages. If you are unable to be at home, your order will be held at the post office in your city. Make sure you know the sorting facility for your area. Sometimes there are a few in a small radius of your area. If your order included "delivery confirmation" you will need to file a claim for not receiving the order (use the same link above) and file a claim. We provide everything you need to follow up with your local post office. We are not able to do that for you due to time and not being local to your area. You must go through your own USPS using your tracking number which is sent in the email you provided at time od order or in your account (check your junk folder for shipping info). We are a small artisan company and would not be able to run our business efficiently and follow up on everyone's delayed packages. Please understand. Make provisions and follow-up using links above and obtain your tracking numbers from your orders in your emails that are sent with every order.
  • Wrong Address. It's not possible for us to make an address error as our online shopping system goes by what you input/add into the system when you order. You must proofread your own address! We do not replace items due to customer error. Our system is built to send exactly to the address you provide. We do this to make sure we do not make mistakes on our end. It's a system fail proof method. If you made an error login to your account and change your address. If your package hasn't been sent out yet then it will get a printed label with the correct address. If it has already gone out, make the corrections so your next order will get to the correct address. You may want to check the address you accidentally sent it to and/or call your local post office. 1-800-ASK-USPS to see if you can bring your identification and pick up items at your post office.
  • Deliveries to Dorms & Apartments. You are responsible for deciding where and how you would like to receive your deliveries. We HIGHLY recommend send to a trusted residential address. It's your choice and your responsibility. We do not replace items that are delivered to a place of destination that has a "delivery confirmation" if it's a dorm or place of business.  If you are missing a delivery - please file a claim using the colored link above or call your local USPS. 1-800-ASK-USPS
  • Stolen or Missing Packages. If your order is not received and becomes "lost" there is an online form on the USPS  website that will need to be filled out by you the customer. It is an easy form and you will receive email updates from your carrier. We provided the link as a courtesy here- https://www.usps.com/help/missing-mail.htm. We do not track packages for you. We simply provide you with the tracking number once items have left our facility. We strongly urge customers to deliver to a residential address. 

 

 

Returns

All Me and a Tree products are handmade with pure natural ingredients and processing that are more costly than conventional skincare. They are handmade in small batches to ensure the highest integrity in every product free from any defect. Products are made fresh daily with genuine labor. Keeping our cost of production moderate is as important to us as it is to our valued customers who support our mission and vision. Me and a Tree is a female owned and family-operated business based on a mission to provide eco-friendly and cruelty-free skincare that is both naturally wild-crafted & organic. We offer skincare to the health-conscious and we strive to bring satisfaction and awareness to those seeking a truly clean & luxurious skin care experience. 

All sales are final. All our products are carefully created and processed with exceptional care and quality using small batch organic methods to ensure the best quality and purity. We carefully monitor our products all throughout packaging and shipping. We do not accept any returns for exchanges. If you have an unusual request, please contact us via email and allow 3-10 business days for a response. Thank you for your support

Free Shipping. All order over $75 qualify for free shipping. This must be met excluding taxes as qualifying free shipping rate does not include taxes, discounts or loyalty rewards. Your subtotal must be OVER 75 to receive FREE SHIPPING. 

All Gift Card sales are final and expire after one year from purchase date. If you are emailing a gift card to someone make sure recipient information is correct. Many use our service and are very happy with the speed in which gift cards can be emailed to friend, family, and colleagues. Me and a Tree Skincare Inc is not responsible for any Gift Card transactions due to customer email error. We recommend all Gift Card purchasers to verify recipient email prior to Gift Card delivery. 


Loyalty Discounts Promotion & Coupon Codes cannot be applied together. One code or coupon allowed per purchase per business day. Allow 24-48 hours for system loyalty accrual voucher approval after purchase to use your loyalty rewards. 

 

Shipping & Online Order Questions & Answers (Lost Stolen Packages)

Q) Is my order insured & protected?
A) Deliveries to Residential Areas (Private Homes) are covered and insured. Packages under $99 come with insurance and delivery confirmation. Packages over $100 come with insurance and proof of signature if requested by you in an email. Always make sure you trust where you are sending packages to. P.O. Boxes, Hotels, colleges or any workplace, or shared mail boxes are not covered for reship if items are stolen. Any place that signs for your delivery is also not covered for a reship if a signature is obtained. 

Q) I missed my delivery or did not receive my order how do I track it?
A) You were sent a tracking number when your order was made (check your spam folder) or log on to your account.

If an order is marked "delivered" but you are still missing it (Lost/Stolen)
Our shipping policy requires customers to provide a secure delivery location. We do not reship packages reported as lost or stolen; instead, USPS handles such claims and provides reimbursement. Each order you place with us automatically includes insurance from USPS to protect you. If the tracking information indicates a "successful delivery" we are unable to take further responsibility for the package once it has been delivered to the address specified in your order however, You have the following options: 

 

1. **File a Claim with USPS**: Since the package is insured, you can file a claim with USPS for the lost/stolen package. They will handle the reimbursement process. Once resolved, you can place a new order with us, ensuring a secure delivery location. 

2. **Request Our Assistance with the Claim**: If you prefer, we can file a claim on your behalf as a courtesy. However, we will require confirmation of the claim’s outcome before reshipping any items. This step is necessary to protect our business from potential fraudulent claims. 
Email us by clicking purple link. 

Rejected delivery. It's expedient to be prepared to go to your local post office to pick up any delivery notice before package is sent back, especially if you wan't your package quickly! If an order gets sent back it usually waits at the post office for a few days. Grab it before it leaves! All orders must be received back in our facility before we reship an order so, checking for your order at your local post office/annex will ensure you get your package in a timely manner. Tip: It's not always the closest post office to you so, you may want to call and locate your local annex first. 

Always make sure to have a package sent to a secure location. Hotels & colleges are common for losing packages/having them stolen so be wise and make sure you have a secure place you are sending to. We can not and do not ship to P.O. Boxes.

Q) Order received but items missing or incorrect.
A) We take pictures and document all orders going out. We will send free of charge any order that was incorrect on our part. We do not cover mistakes on your end (ie: incorrect house number or the wrong item ordered). Always double check your order form before purchasing. 

Q) Package delivered to the wrong address.
A) We do not change or re-write addresses from your online orders form. We simply mail out to wherever you input into your online account. You are responsible for spell checking and confirming your own address. We will not reship an order if the mistake is an incorrectly submitted address. We do not replace items due to customer error. Our system is built to send exactly to the address you provide. We do this to make sure we do not make mistakes on our end. It's a system fail-proof method. If you made an error or relocated to a new address login to your account and update your address by clicking the "edit" button and scroll to fields and click save. If you need assistance please contact us and we are more than happy to walk you through it or help in any way we possible. If you accidentally sent your order to a wrong address call your local post office 1-800-ASK-USPS to see if you can bring your identification and pick up items at your post office.

Q) Wrong or missing items from your online order  
A) If your online order has the wrong item resulting from a mistake on our end and is different from what is listed on your order form that you input, we will gladly pay for re-shipping your order free of charge. Our system only reprints what you add. Double-check your order before finalizing it.

Q) Damaged packages.
A) If your package shows unusual damage DO NOT ACCEPT THE PACKAGE. 
The package must be denied and sent back to our facility in order for us to replace the contents and resend your order out at our expense.

  • Wrong or Missing Items From Order. If your order has the wrong item resulting from a mistake on our end and is different from what is listed on your order form that you input, we will gladly pay for re-shipping your order free of charge. Our system only reprints what you input. Double check your order before finalizing.
  • Damaged Package. If your package shows unusual damage DO NOT ACCEPT THE PACKAGE. Package must be denied and sent back to our facility and received in order for us to replace contents and resend at our expense.
  • Return Policy. Our policy is that ALL SALES ARE FINAL. If a seal has been broken or item used we can not accept any returns - no exceptions. Soaps also fall into this category because of the nature of them. All sales are final. If you have an unusual request, all unusual return requests are handled on a case by case basis. Click here and complete the form & allow  7-10 business days for an accurate response. Thank you!