Shipping & Delivery Policy

At Me and a Tree®, every order is thoughtfully prepared with the care and attention you expect from a small-batch botanical skincare company. We take pride in carefully packaging your products and helping them arrive safely at your door.

Please review our shipping guidelines below before placing your order.

Order Processing & Shipping Times

Our skincare products are handcrafted in small batches, and we work diligently to prepare orders as promptly as possible.

• Order processing: Typically 1–3 business days.

• During busy periods: Processing may take 3–5 business days or longer during holidays, high order volume, or unexpected production delays.

• USPS delivery: Typically 3–5 business days after shipment, depending on the shipping service and destination.

Shipping estimates are not guaranteed delivery dates. Once a package enters the USPS network, delivery times may be affected by weather, holidays, carrier operations, or other circumstances beyond our control.

If an item requires additional production time, we'll do our best to notify you.

Complimentary Shipping

We offer complimentary standard shipping on qualifying orders of $120 or more, based on the order subtotal after applicable discounts and before taxes.

Shipping Protection & Secure Delivery

We carefully package each order and provide tracking information so you can follow its journey.

USPS shipments may include insurance or other shipping protections depending on the service purchased. Insurance eligibility, coverage limits, and claim decisions are determined by the carrier.

For your protection, we recommend selecting a secure delivery address where someone can receive your package.

Please be especially mindful when shipping to hotels, workplaces, college campuses, shared mailrooms, or locations where packages may be accepted by third parties.

We cannot guarantee the security of packages after delivery or automatically replace packages reported stolen after a confirmed delivery.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please check your inbox and spam folder for shipping notifications. You may also review available order information through your customer account.

Tracking updates are provided by USPS and may occasionally be delayed.

My Package Says Delivered, but I Haven't Received It

We understand how disappointing it can be when a package is marked delivered but cannot be located.

If this happens, we recommend:

1. Checking around your delivery location, mailbox, porch, and any secure package areas.

2. Asking household members, neighbors, or building management whether they accepted the package.

3. Contacting your local USPS office to request assistance locating the delivery.https://www.usps.com/help/claims.htm

4. Contacting us at info@meandatree.com with your order number and tracking information if the package remains missing.

We're happy to help review the tracking information and, when appropriate, assist with a USPS inquiry or claim.

A confirmed delivery scan does not automatically establish what happened to a missing package. Each situation will be reviewed based on the available information.

Replacement or reshipment is not automatic and will depend on the circumstances, applicable shipping protection, and the outcome of any carrier investigation.

Incorrect Shipping Addresses

We prepare and ship orders using the shipping address submitted at checkout.

Please carefully review your address, including apartment or unit numbers, before completing your purchase.

If you discover an error, contact us as soon as possible. We'll do our best to assist if your order has not yet shipped.

Once an order has been shipped, we cannot guarantee that an address can be changed or a package redirected.

If an incorrect or outdated address was provided at checkout, we cannot offer complimentary replacement or reshipment for delivery problems resulting from that error.

You may contact USPS at 1-800-ASK-USPS (1-800-275-8777) to inquire about available delivery or interception options.

If an addressing error occurs on our end, we'll gladly work to correct it at our expense.

Missed Deliveries & Packages Returned to Sender

Occasionally, USPS may hold a package for pickup if delivery cannot be completed.

If you receive a delivery notice, please contact your local USPS office promptly. Packages that remain unclaimed may be returned to us.

If your order is returned to our facility due to an incorrect address, an unclaimed delivery, or a refused shipment, we can discuss reshipment once the package has been received and inspected.

Additional shipping charges may apply when the return was not caused by an error on our part.

Incorrect or Missing Items

We carefully check orders before shipment to help ensure accuracy.

If your package contains an incorrect item or something is missing due to an error on our part, please contact us with your order number and details.

We'll gladly correct verified packing errors and cover the necessary shipping costs.

Please note that items selected incorrectly during checkout are not considered packing errors.

Damaged Packages

We take great care in packaging our handcrafted products for shipment.

If your package arrives visibly damaged, please photograph the outer packaging and contents before discarding any materials.

If possible, notify the delivery carrier of visible damage and contact us promptly at info@meandatree.com with your order number and photographs.

Please retain the packaging and damaged items while the issue is reviewed, as USPS may require them for a claim.

We'll evaluate the circumstances and work with you toward an appropriate resolution.

Shipping Delays & Product Availability

Because our products are handcrafted in small batches, an occasional delay may occur when an item requires additional production time or is temporarily unavailable.

We appreciate your understanding and will make reasonable efforts to communicate significant delays.

Carrier delays occurring after shipment are outside our direct control, but we're happy to help you locate available tracking information.

Returns & Exchanges

Due to the personal nature of our skincare products, all sales are final, and we generally do not accept returns or exchanges.

This does not limit our responsibility to address verified order errors, damaged goods, or remedies required by applicable law.

For more information, please review our Refund & Return Policy.

Need Assistance?

We're always happy to help with questions about your order.

Me and a Tree® Natural Skin Care

Email: info@meandatree.com

Phone: (786) 361-3023

Customer Service Hours: Tuesday–Thursday, 9 AM–5 PM Eastern Time

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for supporting our small-batch botanical skincare business. Every order is meaningful to us, and we appreciate the opportunity to care for you through our products.