Refund policy

Returns

All Me and a Tree products are handmade with pure natural ingredients and processing that are more costly than conventional skincare. They are handmade in small batches to ensure the highest integrity in every product free from any defect. Products are made fresh daily with genuine labor. Keeping our cost of production moderate is as important to us as it is to our valued customers who support our mission and vision. Me and a Tree is a female owned and family-operated business based on a mission to provide eco-friendly and cruelty-free skincare that is both naturally wild-crafted & organic. We offer skincare to the health-conscious and we strive to bring satisfaction and awareness to those seeking a truly clean & luxurious skin care experience. 

All Sales Are Final

All of our products are carefully crafted using small-batch, organic methods to ensure exceptional quality and purity. Each order is personally monitored throughout the packaging and shipping process.

As a result, all sales are final. We do not accept returns or exchanges.

For unusual or special requests, please contact us by email. Allow 3–10 business days for a response.

Thank you for your support.

Free Shipping

Orders with a subtotal over $110 qualify for free shipping. Please note that this threshold is based on your subtotal only — taxes, discounts, and loyalty rewards are excluded and do not count toward the free shipping minimum.

Your subtotal must exceed $110 to qualify.

Gift Cards

All gift card sales are final. Gift cards expire one year from the date of purchase.

If you are emailing a gift card to a recipient, please ensure their email address is correct before completing your purchase. Me and a Tree Skincare Inc. is not responsible for gift card transactions affected by customer email errors. We strongly recommend verifying the recipient's email address prior to delivery.

Many of our customers enjoy the convenience and speed of our digital gift card delivery — making it a great option for friends, family, and colleagues.

Loyalty Rewards, Discounts & Coupon Codes

Loyalty rewards, promotional discounts, and coupon codes cannot be combined. Only one code or coupon may be applied per purchase, per business day.

Please allow 24–48 hours after purchase for loyalty reward accruals to be approved and available for use.

 

Shipping & Online Order Questions & Answers

Q) Is my order insured & protected?
A) Deliveries to Residential Areas (Private Homes) are covered and insured. Packages under $99 come with insurance and delivery tracking. Packages over $100 come with insurance and possible proof of signature. Always make sure you trust where you are sending packages to. PO Boxes, Hotels and colleges or any workplace are not covered for reship if items are stolen or damaged. Businesses that sign for your delivery are also not covered for a reship.

Q) I missed my delivery or did not receive my order how do I track it?
A) You were sent a tracking number when your order was made (check your spam folder) or log on to your account to track order. If an order is marked "delivered" but you are still missing it:

Our shipping policy (see footer on website) requires customers to provide a secure delivery location. We do not reship packages reported as lost or stolen; instead, USPS handles such claims and provides reimbursement. If the tracking information indicates a "successful delivery" we are unable to take further responsibility for the package once it has been delivered to the address specified in your order however, You have the following options:

1. **File a Claim with USPS**: Since the package is insured, you can file a claim with USPS for the lost/stolen package. They will handle the reimbursement process. Once resolved, you can place a new order with us, ensuring a secure delivery location.

2. **Request Our Assistance with the Claim**: If you prefer, we can file a claim on your behalf as a courtesy. However, we will require confirmation of the claim’s outcome before reshipping any items. This step is necessary to protect our business from potential fraudulent claims. 
Email us by clicking purple link. 

Rejected delivery. It's expedient to be prepared to go to your local post office to pick up any delivery notice before package is sent back, especially if you wan't your package quickly! If an order gets sent back it usually waits at the post office for a few days. Grab it before it leaves! All orders must be received back in our facility before we reship an order so, checking for your order at your local post office/annex will ensure you get your package in a timely manner. Tip: It's not always the closest post office to you so, you may want to call and locate your local annex first. 

Always make sure to have a package sent to a secure location. Hotels and colleges are common for losing packages and having them stolen so be wise and make sure you have a secure place you are sending to. We can not and do not ship to P.O. Boxes.

Q) Order received but items missing or incorrect.
A) We take pictures and document all orders going out. We will send free of charge any order that was incorrect on our part. We do not cover mistakes on your end (ie: incorrect house number or the wrong item ordered). Always double check your order form before purchasing. 

Q) Package delivered to the wrong address.
A) We do not change or re-write addresses from your online orders form. We simply mail out to wherever you input into your online account. You are responsible for spell checking and confirming your own address. We will not reship an order if the mistake is an incorrectly submitted address. We do not replace items due to customer error. Our system is built to send exactly to the address you provide. We do this to make sure we do not make mistakes on our end. It's a system fail-proof method. If you made an error or relocated to a new address login to your account and update your address by clicking the "edit" button and scroll to fields and click save. If you need assistance please contact us and we are more than happy to walk you through it or help in any way we possible. If you accidentally sent your order to a wrong address call your local post office 1-800-ASK-USPS to see if you can bring your identification and pick up items at your post office.

Q) Wrong or missing items from your online order  
A) If your online order has the wrong item resulting from a mistake on our end and is different from what is listed on your order form that you input, we will gladly pay for re-shipping your order free of charge. Our system only reprints what you add. Double-check your order before finalizing it.

Q) Damaged packages.
A) If your package shows unusual damage DO NOT ACCEPT THE PACKAGE. 
The package must be denied and sent back to our facility in order for us to replace the contents and resend your order out at our expense.