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Me and a Tree's Shipping Policy & Damaged Packages Helps Section


 

Shipping & Deliveries

Wrong/Missing Items From Order. If your order has the wrong item resulting from a mistake on our end and is different from what is listed on your order form that you input, we will gladly pay for re-shipping your order free of charge. Our system only reprints what you add. Double check your order before finalizing.

Wrong/Insufficient AddressRe-shipping of any returned orders from wrong or incomplete addresses entered to your account will incur a re-shipping fee. After you update your address on your account and we receive your item we will be happy to re-ship your order once re-shipping fee is paid.  The re-shipping fee invoice will be sent to your account email. Make sure all your account information is up to date.

To prevent re-shipping and order delays enter your complete and correct shipping address. If you are finding a delay in your order contact your local USPS office. 


Damaged Packages. If your package shows unusual damage DO NOT ACCEPT THE PACKAGE. Package must be denied and sent back to our facility in order for us to replace contents and resend at our expense. If products arrived damaged from carrier contact us within 24 hours of delivery recorded from carrier service. Our products are handcrafted and inspected thoroughly for quality and priority shipping.


Return Policy.

ALL SALES ARE FINAL. We do not accept any returns - no exceptions. If you have an unusual request, all unusual return requests are handled on a case by case basis. Click Here for request and allow 7-10 business days for a response. 

Q) Tracking orders & insurance
A) Deliveries to residential areas (private homes) are covered and insured. Packages under $99 come with insurance and delivery confirmation. Packages over $100 come with insurance and proof of signature (if requested on your order form under "notes" at check out). Always make sure you trust where you are sending packages. Hotels, Offices, Colleges are not covered for a reship if items are stolen. Any business that has a delivery confirmation and or signature for your delivery will not be covered for a reship if lost or stolen. Make sure you trust and know your area for delivery. However, your postal carrier may be contacted by you and articles found usually within a week. Use your tracking number to locate where packages are being held in your district.


Q) My shipment has not arrived/my order was lost or stolen.
A) You were sent a tracking number when your order was made (check your spam folder). If an order is marked "delivered" but you are still missing it- please click here and let us know and be prepared to go to your local post office to pick it up before it is sent back. All orders must be received back in our facility before we reship an order so, checking for your order at your local post office will ensure you get your package in a timely manner. Always make sure to have a package sent to a secure location. Hotels and colleges are notorious for losing packages and having them stolen so be wise and make sure you have a secure place you are sending to. We can not and do not ship to P.O. Boxes. 


Q) Order received but items missing or incorrect.
A) We take pictures of all orders going out with items clearly showing your items and order form. We will send free of charge any order that was incorrect on our part. We do not cover account entry mistakes on your end (ie: incorrect address email, number, zip etc or wrong item ordered). Always double check your order form before submitting/purchasing and keep your account information up to date. Computer labels are directly printed from your secured account and sent out. We do not change, update or copy them. Log into your account and make changes necessary before ordering for fast & accurate delivery. 


Q) Package delivered to wrong address. 
A) We do not change or re-write addresses from your online order form. We simply mail out to wherever you input into our online system. You are responsible for spell checking and confirming your own address. We will not reship an order if the mistake is an incorrectly submitted address. We do not replace items due to customer error. Our system is built to send exactly to the address you provide. We do this to make sure we do not make mistakes on our end. It's a system fail proof method. If you made an error login to your account and change your address. If your package hasn't been sent yet then it will get a printed label with the correct address. Send us am email and we can (if package hasn't gone out yet) wait for you to log in and input corrected address in your account by signing in). If it has already gone out, make the corrections to your online account with us by signing in using your user name and password so your next order will get to the correct address. You will be assured of not making address input mistakes on when placing an order  if you sign in using your user name and password every time instead of writing your address again and again. You may want to check the address you accidentally sent it to and/or call your local post office TODAY. 1-800-ASK-USPS to see if you can bring your identification and pick up paid for items at your post office. Use your tracking number and make arrangements as your item is insured.


Q) Is my order insured & protected?
A) Deliveries to Residential Areas (Private Homes) are covered and insured. Packages under $99 come with insurance and delivery confirmation. Packages over $100 come with insurance and proof of signature if you request it in a note at checkout. Always make sure you trust where you are sending packages. Hotels and colleges are not covered for reship if items are stolen. Business' that sign for your delivery are also not covered for a reship if a signature is obtained.

Q) I missed my delivery or did not receive my order how do I track it?
A) You were sent a tracking number when your order was made (check your spam folder) or log on to your account. If an order is marked "delivered" but you are still missing it- please contact us via email and let us know. Be prepared to go to your local post office to pick it up before it is sent back. All orders must be received back in our facility before we reship an order so, checking for your order at your post office will ensure you get your package in a timely manner.
Always make sure to have a package sent to a secure location. Hotels and Colleges are common for losing packages and having them stolen so be smart and make sure you have a secure place you are sending to. We can not and do not ship to P.O. Boxes.

Q) Order received but items missing or incorrect.
A) We take pictures and document all orders going out to order form. We will send free of charge any order that was incorrect on our part. We do not cover mistakes on your end (ie: incorrect number or wrong item ordered). Always double check your order form before purchasing.

Q) Package delivered to wrong address.
A) We do not change or re-write addresses from your online orders form. We simply mail out to wherever you input into your online account. You are responsible for spell checking and confirming your shipping address. We do not reship an order if the mistake is an incorrectly submitted address. We do not replace items due to customer error. It would be too costly for a small business such as ours to be responsible for customer errors. Our system is built to send your order to exactly the address you provide. We do this to make sure we do not make mistakes on our end. It's a system fail proof method. If you made an error or relocated to a new address login to your account and update your address. If you accidentally sent your order to a wrong address call your local post office 1-800-ASK-USPS to see if you can bring your identification and pick up items at your post office.

Wrong or missing items from your order. If your order has the wrong item resulting from a mistake on our end and is different from what is listed on your order form that you input, we will gladly pay for re-shipping your order free of charge. Our system only reprints what you add. Double check your order before finalizing.