Shipping Policy & Damaged Packages Helps Section
Shipping & Deliveries
Wrong or missing items from order. If your order has the wrong item resulting from a mistake on our end and is different from what is listed on your order form that you input, we will gladly pay for re-shipping your order free of charge. Our system only reprints the information you input. Please double check your order before finalizing.
Wrong/insufficient address. Re-shipping of any returned orders from wrong or incomplete addresses entered into your online account will incur a re-shipping fee. After you update your address on your online account and we receive items back at our location, then we will be happy to re-ship your order once the re-shipping fee is paid. The re-shipping fee invoice will be sent to your online account email. Make sure all your account information is up to date.
To prevent re-shipping and order delays please be sure to enter your complete and correct shipping address. If you are finding a delay in your order contact your local USPS office with your tracking number. Holidays have typical delay schedules so plan accordingly.
Damaged Packages. If your package shows unusual damage DO NOT ACCEPT THE PACKAGE. Packages must be denied and sent back to our facility in order for us to replace contents and resend at our expense. If products arrive damaged from carrier contact us within 24 hours of delivery recorded from carrier service. Our products are handcrafted and inspected thoroughly for quality and priority shipping.
Q) Tracking orders & insurance
A) Deliveries to residential areas (private homes) are covered and insured. Packages under $99 come with insurance and delivery confirmation. Packages over $100 come with insurance and proof of signature (if requested on your order form under "notes" at check out). Always make sure you trust where you are sending packages. Hotels, Offices, Colleges are not covered for a reship. Any business that has a delivery confirmation and or signature for your delivery will not be covered for a reship if lost or stolen. Make sure you trust and know your area for delivery. However, your postal carrier may be contacted by you and articles found usually within a week. Use your tracking number to locate where packages are being held in your district.
Q) My shipment has not arrived/my order was lost or stolen.
A) You were sent a tracking number when your order was placed (please check your spam folder). If an order is marked as "delivered" but you are still missing it- please click here and let us know and be prepared to go to your local post office to pick it up before it is sent back. All orders must be received back in our facility before we reship an order so, checking for your order at your local post office will ensure you get your package in a timely manner. Always make sure to have a package sent to a secure location. Hotels and colleges are notorious for losing packages and having them stolen so be wise and make sure you have a secure place you are sending to. We can not and do not ship to P.O. Boxes. We are able to ship to Military Bases.
Q) Order received but items missing or incorrect.
A) We take pictures of all orders going out with photo clearly showing your items and order form. We will send free of charge any order that was incorrect on our part. We do not cover account entry mistakes on your end (ie: incorrect address email, number, zip etc or wrong item ordered). Always double check your order form before submitting/purchasing and/or keep your account information up to date by logging in with your use name and password. Computer labels are directly printed from your secured account and sent out. We do not change, update or copy them. Log into your account and make changes necessary before ordering for fast & accurate delivery.
Q) Package delivered to wrong address.
A) We do not change or re-write addresses from your online order form. We simply mail out to wherever you input into our online system. You are responsible for spell checking and confirming your own address. We will not reship an order if the mistake is an incorrectly submitted address. We do not replace items due to customer error. Our system is built to send exactly to the address you provide. We do this to make sure we do not make mistakes on our end. It's a system fail proof method. If you made an error login to your account and change your address. If your package hasn't been sent yet then it will get a printed label with the correct address. Pease send us an email and we will (if package hasn't gone out yet) wait for you to log in and input corrected address in your account by signing in). If it has already gone out, make the corrections to your online account with us by signing in to your online account on our website and using your user name and password so your next order will get to the correct address. You will be guaranteed of not making address input mistakes when placing an order if you sign in using your user name and password every time instead of writing your address again and again. You may want to check the address you accidentally sent it to and/or call your local post office TODAY. 1-800-ASK-USPS to see if you can bring your identification and pick up paid for items at your post office. Use your tracking number and make arrangements as your item is insured.
Always make sure to have a package sent to a secure location. Hotels and Colleges are common places for losing packages and having boxes stolen so be wise and make sure you have a secure place you are sending to. We can not and do not ship to P.O. Boxes.
Return Policy. Due To Covid We are Unable To Accept Returns.
All sales are final. We do not accept returns of our handmade products - no exceptions. These are personal care items, and we can not re-sell them. If you have an unusual request, all unusual return requests are handled on a case by case basis. Click Here for request and allow 7-10 business days for a response. Restocking and shipping fees may apply.
Loyalty Discounts Promotion & Coupon Codes cannot be applied together. One code or coupon allowed per purchase per business day. Allow 24-48 hours for system loyalty accrual voucher approval after purchase to use your loyalty rewards.