Me and a Tree Natural Skin Care FAQs
Frequently Asked Questions (FAQs)
Q: Why is the color or appearance of my soap or cream different from the last time I purchased it?
A: Our products are handcrafted with care and creativity, making each batch unique! As an artisan company, we create our soaps and creams by hand, often experimenting with different swirls, pours, or designs. Additionally, the natural ingredients we use, like herbs, flowers, and oils, can vary in color depending on the season, harvest, or other natural factors.
These subtle differences in appearance are perfectly normal and do not affect the quality or efficacy of our products. While the colors, patterns, or shades may vary from batch to batch—ranging from lighter to darker tones—you can trust that we use the same pure, natural ingredients in every product we make.
The artistry and variety are what make handcrafted skincare so special. No two batches are exactly alike, and that uniqueness is part of the joy of choosing artisan products. Embrace the charm and enjoy!
Q: What's that whitish layer or discoloration on my soap? Is my soap still good?
A: Yes, your soap is absolutely still good! The whitish, ashy-looking layer you see is called soda ash. This is a completely natural occurrence in handcrafted soaps. It happens when the soap ingredients react with the air during the curing process, and variations in air temperature or humidity can sometimes make it more noticeable.
Soda ash does not affect the quality, safety, or performance of your soap in any way—it's purely cosmetic. You can think of it as a natural byproduct of the artisanal process. Enjoy your soap with confidence!
Q: Why isn’t the pump on my cream or lotion working?
A: Don’t worry—this is a common issue with airless pumps, and it’s easy to fix! We use a sealed airless pump system to keep your cream or lotion free from germs and contamination. Occasionally, air can get trapped at the top of the container, preventing the pump from dispensing properly.
Here’s how to fix it:
- Ensure the pump cap is screwed on tightly to maintain the air vacuum.
- Place your finger over the spout (where the cream or lotion comes out).
- While keeping your finger in place, pump several times to push out the trapped air and force the product to the top.
- Once you feel resistance, remove your finger and pump again.
- Repeat the process as needed until the product dispenses smoothly.
Q: Are your products suitable for sensitive skin?
A: Yes, our products are formulated with natural, gentle ingredients ideal for sensitive skin. However, we recommend patch testing new products on a small area of skin to ensure compatibility before regular use. If you experience any irritation, discontinue use and consult your healthcare provider.
Q: How should I store my natural soaps and creams?
A: To maintain the quality and extend the shelf life of your natural products, store them in a cool, dry place away from direct sunlight and humidity. For soaps, using a well-draining soap dish will help keep them dry between uses and prevent them from becoming soft or mushy.
Q: What if I have more questions?
A: We’re always happy to help! If you have additional questions or concerns, feel free to contact us at info@meandatree.com. You can also visit us at one of our in-person market events—details can be found on our Locations page.
Customer Testimonials
“I love the uniqueness of Me and a Tree’s products! Every soap is like a work of art, and the variations in color and design make it feel extra special.” – Tamara
“I had a question about the pump on my lotion, and the instructions provided were super helpful. The product itself is amazing, and I love knowing it’s protected by an airless pump system!” – Elias