Me and a Tree | Policies
In Store Warehouse Pick-up Orders Locals Only
By appointment only. Must schedule pick up after ordering between Sun-Thur 11-5pm. Scheduled orders that were missed will have to be re-scheduled at a later date. To place an online order for pick up at our warehouse simply choose In store pick up shipping option at checkout. All pick up orders are by appointment only. After placing your order reply to your order confirmation email with date and time to schedule pick up. In store pick up hours are between Sun-Thur 11-5pm. Minimum pick up orders are $35 or more.
(Allow 24-48 hours email notice for best results)
Shipping & Deliveries
A) Deliveries to Residential Areas (Private Homes) are covered and insured. Packages under $99 come with insurance and delivery confirmation. Packages over $100 come with insurance and proof of signature. Always make sure you trust where you are sending packages to. Hotels and colleges are not covered for reship if items are stolen. Business' that sign for your delivery are also not covered for a reship if a signature is obtained.
Q) I missed my delivery or did not receive my order how do I track it?
A) You were sent a tracking number when your order was made (check your spam folder) or log on to your account. If an order is marked "delivered" but you are still missing it- please contact us via email and let us know. Be prepared to go to your local post office to pick it up before it is sent back. All orders must be received back in our facility before we reship an order so, checking for your order at your post office will ensure you get your package in a timely manner.
Always make sure to have a package sent to a secure location. Hotels and Colleges are common for losing packages and having them stolen so be smart and make sure you have a secure place you are sending to. We can not and do not ship to P.O. Boxes.
Q) Order received but items missing or incorrect.
A) We take pictures and document all orders going out to order form. We will send free of charge any order that was incorrect on our part. We do not cover mistakes on your end (ie: incorrect number or wrong item ordered). Always double check your order form before purchasing.
Q) Package delivered to wrong address.
A) We do not change or re-write addresses from your online orders form. We simply mail out to wherever you input into your online account. You are responsible for spell checking and confirming your own address. We will not reship an order if the mistake is an incorrectly submitted address. We do not replace items due to customer error. Our system is built to send exactly to the address you provide. We do this to make sure we do not make mistakes on our end. It's a system fail proof method. If you made an error or relocated to a new address login to your account and update your address. If you accidentally sent your order to a wrong address call your local post office 1-800-ASK-USPS to see if you can bring your identification and pick up items at your post office.
Wrong or missing items from your order. If your order has the wrong item resulting from a mistake on our end and is different from what is listed on your order form that you input, we will gladly pay for re-shipping your order free of charge. Our system only reprints what you add. Double check your order before finalizing.
Damaged package. If your package shows unusual damage DO NOT ACCEPT THE PACKAGE. Package must be denied and sent back to our facility in order for us to replace contents and resend at our expense.